There seems to be a problem with Google Drive, the widely used cloud storage service. Some users are reporting that their files are mysteriously disappearing. Numerous complaints have surfaced on the Google Support forum and other platforms, suggesting that users are losing access to specific files stored in their Google Drive accounts.
According to information from Android Police, this issue seems to be affecting files uploaded after May 2023. A user from South Korea noticed that all files uploaded during that period had vanished from their Drive. What’s particularly concerning is that the affected files are nowhere to be found in folders, the trash, or even in the revision history. The user also made it clear that they haven’t shared their Drive with anyone else, ruling out the possibility of accidental deletion or someone un-sharing the files.
More reports from different Google Drive users have surfaced, confirming the ongoing issue. One user shared the distressing experience of losing important files, while another mentioned being able to see folders and subfolders for some files but not the files themselves.
The exact cause of this problem is still unclear, and it remains uncertain whether it impacts the web version, the app, or synced folders on computers. Users are advised to thoroughly check all possible locations where their files might be accessible.
While Google has not officially acknowledged the problem, some users have reported receiving individual responses from Google Support on the Google Drive help forum. These users have been instructed not to make any changes to their Google Drive while Product Engineers conduct the investigation. A specific caution has been issued against modifying the root/data folder on their devices.
As of now, the Google Workspace Status Dashboard indicates that the Google Drive service is fully operational with no reported issues. However, if you encounter problems with missing files, it’s recommended to either reach out to Google Support or patiently await updates as the ongoing cases are looked into. Additionally, exercise caution when using Google Drive and refrain from making any changes that could potentially jeopardize your files. Hopefully, Google will provide an update and/or a resolution soon.
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